Shipping policy

Shipping Policy – ESAVRA

Last Updated: October 10, 2026

At ESAVRA, we are committed to delivering your orders safely and efficiently. We serve customers in Pakistan, the United Arab Emirates (UAE), the United States (USA), and the United Kingdom (UK), with convenient payment options and reliable shipping services.

Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing Time

  • Orders are generally processed within 1–3 business days after being placed.

  • For Cash on Delivery (COD) orders, processing may begin after order confirmation by phone, WhatsApp, SMS, or another available method.

  • Orders are not normally processed on Sundays or public holidays.

  • During sales, holidays, or periods of high demand, processing may take longer.

  • Orders are shipped only after the applicable payment or order confirmation requirements have been completed.

2. Shipping and Delivery Time

Our estimated delivery times are as follows:

Shipping Destination Estimated Delivery Time
Pakistan – Local Shipping 5–7 business days
UAE – Local Shipping 5–7 business days
USA – International Shipping 10–15 business days
UK – International Shipping 10–15 business days

Delivery estimates begin after order processing and dispatch. Actual delivery times may vary depending on the destination, courier service, customs clearance, weather, public holidays, and other circumstances beyond our control.

These are estimates, not guaranteed delivery dates.

3. Payment Methods by Country

Pakistan

Customers in Pakistan may pay using the following methods, where available at checkout:

  • Cash on Delivery (COD): Pay the order amount to the courier upon delivery.

  • Advance Payment: Pay in advance using the payment methods offered at checkout or confirmed by ESAVRA.

COD availability may depend on the delivery location, courier coverage, and order verification.

United Arab Emirates (UAE)

Customers in the UAE may use:

  • Cash on Delivery (COD): Available where supported by our delivery partner.

  • Advance Payment: Pay using the available payment methods offered at checkout.

COD availability may vary by delivery address and courier service.

United States (USA)

For customers in the USA, advance card payment is required.

We accept eligible card payments through the payment methods displayed at checkout. Orders are processed after successful payment authorization or confirmation.

Cash on Delivery is not available for USA orders under this policy.

United Kingdom (UK)

For customers in the UK, advance card payment is required.

We accept eligible card payments through the payment methods displayed at checkout. Orders are processed after successful payment authorization or confirmation.

Cash on Delivery is not available for UK orders under this policy.

4. Shipping Charges

Shipping charges, if applicable, are displayed at checkout before you complete your purchase.

Shipping fees may vary according to the delivery destination, package weight, order value, shipping service, and any applicable promotional offer.

Any free-shipping offer will be subject to the conditions specified in that offer.

5. Order Confirmation and Verification

To ensure successful delivery, ESAVRA may contact customers to verify their order details, delivery address, phone number, or payment status.

Customers placing COD orders are requested to provide accurate contact information and remain available to receive their packages.

Orders with incomplete details, unsuccessful verification, or suspected fraudulent activity may be delayed, placed on hold, or cancelled.

6. Tracking Your Order

Where tracking is available, tracking information will be shared through email, SMS, WhatsApp, or another available communication channel after dispatch.

Tracking updates may take some time to appear in the courier's system.

If you have not received tracking information or need help locating your shipment, please contact our customer support team with your order number.

7. International Shipping and Customs

For international orders, customs duties, import taxes, VAT, brokerage fees, and other import-related charges may apply depending on the destination country and applicable regulations.

Unless expressly stated otherwise at checkout, such charges are the customer's responsibility.

Customers are responsible for complying with their country's import requirements and providing any information required for customs clearance.

Customs inspections, documentation requirements, or import restrictions may cause delivery delays. ESAVRA cannot guarantee customs clearance times.

8. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate shipping address, postal code, and contact number when placing an order.

ESAVRA will not be responsible for delivery failures or additional courier charges caused by incorrect or incomplete information supplied by the customer.

If you need to correct your address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

9. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays can occur due to courier operations, customs inspections, severe weather, public holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the shipment.

Where a shipment appears lost, ESAVRA will coordinate with the relevant courier and review the available tracking information before determining the appropriate resolution under our applicable policies and the law.

10. Failed Delivery and Unclaimed Orders

Customers should ensure that someone is available to receive the package at the provided address.

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, the recipient refuses the package, or the package remains unclaimed, the courier may return it to the sender.

Additional shipping costs, re-delivery arrangements, or order cancellation may apply where permitted by law and our applicable policies.

Repeated refusal of COD orders or intentional provision of false information may result in restrictions on future COD purchases.

11. Damaged or Incorrect Orders

If your package arrives damaged, incomplete, or contains an incorrect item, please contact ESAVRA as soon as possible after delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

We will review the issue and assist with an appropriate resolution under our Refund and Return Policy and applicable consumer protection laws.

12. Contact Us

If you have questions about shipping, delivery, tracking, or payment options, please contact us:

Store Name: ESAVRA
Email: info.esavra@gmail.com
Phone/WhatsApp: +92 3111 008 009
Website: esavra.com

Our team will do its best to assist you with your order.

Thank you for shopping with ESAVRA. We appreciate your trust and look forward to serving you!